Hamad International Airport (HIA) and global IT provider SITA have signed a Memorandum of Understanding (MoU), which provides a framework for the two partners to trial and enhance innovative passenger processing solutions at HIA.
The predominant focus of the MoU is to advance HIA’s initiative to implement seamless identity management across all key passenger service points using biometrics. Trials will also be held to evaluate the effectiveness of robots for passenger facilitation; block-chain technology for rapid and secure sharing of data across stakeholders; and the potential use of augmented and virtual reality for operational concepts.
The MoU was signed jointly by Hamad International Airport chief operating officer Badr Mohamed al-Meer and Hani El-Assaad, SITA president (Middle East, India and Africa) at an event, which took place at HIA.
It was also announced at the event that SITA will be supplying and commissioning 62 of its next-generation common-use check-in kiosks, with bag tag printing capability. This will enhance passenger experience for self-service check-in and enable progressive deployment of self-service bag-drop facilities.
SITA will also be supplying and commissioning boarding pass verification e-gates which will be located prior to departures’ border control. These kiosks and e-gates will have the ability to use biometrics to identify passengers.
In line with HIA’s strategy, all systems that are being acquired/upgraded for passenger processing, such as for check-in, bag drop, , and aircraft boarding, are specified for integration with biometric sensors.
Such capability will not only provide enhanced security oversight but also holds tremendous potential to deliver a smooth end-to-end journey through the airport using a single biometric token.
The formalisation of this partnership follows the successful industry-first pilot of biometric exit checks conducted by SITA and HIA in Qatar’s world-scale airport last year.
These early trials using SITA’s ‘Smart Path’ technology at HIA, in collaboration with the national carrier Qatar Airways, government Security agencies and Qatar Civil Aviation Authority, have led to SITA optimising the technology and subsequently implementing it with major airports and airlines around the world.
A key benefit of SITA's Smart Path technology is that it seamlessly integrates into existing common-use airport infrastructure and airline systems, allowing passengers to use biometrics each step of the way – doing away with the need to present travel documents beyond the first step in the journey.
Al-Meer said, “HIA’s efforts towards innovation and its strategic alliances with key partners such as SITA, all contribute towards its ‘Smart Airport’ vision that was officially launched in May 2016 under the patronage of HE the Prime Minister and Minister of Interior, Sheikh Abdullah bin Nasser bin Khalifa al-Thani. Our aim is to empower our passengers to experience a seamless journey at their own pace, all the while keeping them informed about what matters to them most.
“The use of biometrics as the only verification required at each passenger touch point along the airport journey will go a long way in improving the flow of passengers, providing a better travel experience as well as greater operational visibility for the stakeholders. SITA has already demonstrated excellent capability and agility in pioneering and optimising biometric exit checks for the boarding process at HIA. We believe that such joint efforts will contribute to digital transformations across the air transport industry.”
El-Assaad said,“We at SITA welcome the opportunity to work with a world-leading hub such as Hamad International Airport to push the boundaries of innovation to truly change the way passengers will travel in future. Our vision to make air travel easier at every step fits neatly with the Hamad International Airport’s ‘Smart Airport’ vision and together we can help reshape the future of air transport.”