Q-Post to deliver medical reports at patients' door steps
April 02 2019 09:49 PM
Nasser al-Naimi
“Under the new service, patients have to visit the hospital once – to request their report – and then HMC and Qatar Post take care of the rest,” says Nasser al-Naimi, HMC's deputy chief of quality, Center for Patient Experience and Staff Engagement.

Patients requesting copies of their medical report from Rumailah Hospital, Heart Hospital, and the National Center for Cancer Care and Research (NCCCR) can get them delivered to their doorsteps by Qatar Post for a fee of QR50, it was announced Tuesday.
Following the successful pilot of the delivery programme at Hamad General Hospital earlier this year, four Hamad Medical Corporation (HMC), hospitals will now provide patients the option to use the service, the first in a set of premium services, HMC plans to offer to patients.
“Under the new service, patients have to visit the hospital once – to request their report – and then HMC and Qatar Post take care of the rest,” said Nasser al-Naimi, HMC's deputy chief of quality, Center for Patient Experience and Staff Engagement.
In 2018, HMC’s Nesma’ak teams responded to more than 46,000 inquiries about patient medical reports. Al-Naimi said the new service simplifies the process of obtaining medical reports, making it more convenient for patients. 
“Currently, obtaining medical reports requires a patient, or their representative, to visit one of our hospitals on multiple occasions. The collaboration with Qatar Post removes this extra step,” said al-Naimi.
Under the new system, patients requesting their medical report delivered by Qatar Post, will be asked to provide their Qatar ID number, a mobile phone number, and a delivery address. They will also be asked to choose a delivery time. Delivery times will vary depending on the complexity of the report requested. 
Al-Naimi explained that the day before the agreed delivery date, a Qatar Post customer service representative will call the patient to confirm the delivery time and location. Then on the agreed date and time, a Qatar Post representative will deliver the report and collect a delivery fee in cash. Al-Naimi said the new delivery system will be rolled out to other HMC hospitals in the coming months.



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