Doha Bank has been recertified the ISO 20000 certification for its continuous compliance to global standard for IT Service Management. Doha Bank was the first organisation in the GCC to have achieved the ISO 20000 certification in 2007 and remains the only financial organisation in Qatar to be accredited.
ISO 20000 is the worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of IT services to the business and its customers.
Doha Bank has defined its policy for IT Service Management as “to adopt and adapt state of the art IT technology integrating with people and processes to support and improve all business processes.”
“The ISO 20000 certification is viewed as an assurance that globally-recognised processes are implemented in terms of IT services provided to business departments and branches of the bank. It validates not only how IT services are set up initially but also the ongoing procedures that are involved in providing the services, including how they are updated, managed, and documented.
“Doha Bank always strives for global standards and we are proud to be a pioneer in this region for implementation of best IT practices,” said Doha Bank Group CEO Dr R Seetharaman, who also expressed his satisfaction on achieving the unique milestone of being the only bank in Qatar to be ISO 20000 certified, thus ensuring compliance with the global standards.
He added: “High standard of service delivery requires ongoing innovation on IT thus enabling efficiency and convenience of banking services. In order to ensure we meet the goal of quality of service, we are committed to follow international best practices and standards. Doha Bank believes in technology and business convergence to provide maximum automation and maintain highest standards in service culture for its customers.”
The ISO certification represents official recognition for Doha Bank’s Technology Department’s commitment to quality, to applying good business practices, and their expertise as a provider of IT services to the bank.
“We have successfully completed 12 years of continuous compliance to the global industry standard for IT Services, through maintaining the ISO 20000 Certification. The processes have matured during the years and we have reached a satisfactory level in delivery of services and support to the Business.
“The certification was achieved through the dedication and hard work of the IT Team and their willingness to change with the changing dynamics of technology. Management support and guidance are also important factors towards achieving this milestone,” said Peter John Clark, chief operating officer.
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