Enhanced booking policy to 'provide greater choice for customers': Qatar Airways
May 14 2020 08:41 PM
Qatar Airways
Qatar Airways

The enhanced booking policy announced by Qatar Airways will provide greater choice for customers and is another demonstration of its position "as an airline that passengers can trust", the national carrier has stressed.

“We recognise that it can be difficult to plan travel with absolute certainly in the current climate. That is why we have extended our booking policies to offer even more choice to our passengers," Qatar Airways Group chief executive HE Akbar al-Baker said. "We want to ensure that when they need to fly, they can travel with an airline they can trust. But if they need to change their plans, they can rely on us to make this easy for them.”

In a statement, Qatar Airways said it has "extended its flexible booking policy to offer even greater choice and peace of mind to passengers when planning travel".

The airline will allow unlimited date changes, and passengers can change their destination as often as they need if it is within 5,000 miles of the original one. The airline will not charge any fare differences for travel completed before December 31, after which fare rules will apply. All tickets booked for travel up to December 31 will be valid for two years from the date of issuance, the statement explains.

Alternatively, Qatar Airways’ passengers can swap their ticket for Qmiles to use however they like, or exchange it for a travel voucher with 10% additional value, also valid for two years.

Further options include refunding tickets to the original form of payment if the flights get cancelled, or in the form of a travel voucher. For full terms and conditions, one can visit www.qatarairways.com/RelyOnUs.

"This enhanced policy is another demonstration of Qatar Airways’ position as an airline that passengers can trust. It follows the airline’s fulfilment of its mission to take over 1mn people home during the current Covid-19 pandemic, by maintaining 24/7 operations, including the provision of 100 charter flights," the statement noted.

Qatar Airways recently announced that it had begun a phased approach to expanding its network in line with passenger demand evolution and the expected relaxation of entry restrictions around the world. It aims to rebuild its network to an initial 52 destinations by the end of May and 80 in June.

The airline’s latest extensions to its flexible booking policy allows passengers to change their plans with ease as more destinations are reinstated.

A multiple-award-winning airline, Qatar Airways was named ‘World’s Best Airline’ by the 2019 World Airline Awards, managed by Skytrax. It was also named ‘Best Airline in the Middle East’, ‘World’s Best Business Class’ and ‘Best Business Class Seat’ in recognition of its ground-breaking Business Class experience, Qsuite.

It is the only airline to have been awarded the coveted ‘Skytrax Airline of the Year’ title, which is recognised as the pinnacle of excellence in the airline industry, five times.

The airline’s home and hub, Hamad International Airport, was recently ranked the 'Third Best Airport in the World' by the Skytrax World Airport Awards 2020, rising from the fourth position in 2019. It was also named 'Best Airport in the Middle East' for the sixth year in a row.

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