Qatar Islamic Bank (QIB) has received three awards at The Global Retail Banking Innovation Awards 2020 by The Digital Banker Magazine.
QIB was awarded Best Digital Bank of the Year in Qatar, Best Retail Bank of the Year in Qatar, and Best Client Onboarding and Account Opening in the Middle East awards.
The Global Retail Banking Innovation Awards Programme recognizes the worlds top retail banking and finance institutions with distinguished contribution to the industry.
The awards are accolades of excellence, and are attributed to outstanding banks that showed excellence on the levels of digital innovation, products development, service delivery, customer centricity and customer experience, in addition to financial performance and strength of balance sheet.
The awards programme is globally-acclaimed and co-judged by top international consulting companies and seminal subject matter experts to ensure full transparency and impartial assessment.
QIB Group CEO Bassel Gamal said, "we are pleased to be recognized for our innovation and outstanding performance in servicing all our customers. QIB has developed its own repertoire and know-how in offering the best products and services to existing and potential customers, and we are proud that our customer-centric approach is now a reference not only in Qatar but in the region as well.
"QIB will continue implementing its long-term strategy where the customer comes first, and we are always dedicated to offer the best, fastest, and most trusted banking products in Qatar."
He added "our recognition today is certainly the result of all QIB employees dedication and hard work to successfully-implement the innovative strategy of our board of directors, which has been very supportive along the way. Digital innovation remains QIBs main drive in designing seamless banking products and services with the objective of being a bank that offers end to end fully-digital services to its customers.
"Our digital transformation strategy allowed us to offer unique digital solutions in the market, some of them for the first time in Qatar and the region, and to continuously offer our customers the fastest banking experiences through our mobile App and Internet banking channels," he stated.
Since March 2020, QIB was able to implement a comprehensive Bank Safely from Home campaign, which saw an unprecedented increase in reliance on digital channels by QIBs existing and new customers.
Relying on its advanced digital channels, QIB was able to ensure business continuity and offer all its banking products and services to retail and corporate customers while only 20 percent of its employees worked from their offices between April and June 2020.
In 2020, QIB has seen an acceleration in the introduction of innovative digital products and services. Being the first bank in Qatar to introduce a digital onboarding solution on its mobile App, QIB was successful in digitally-acquiring new customers who opened current, Misk or savings accounts in five minutes and without the need to visit a QIB branch.